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Utility Billing / Central Collections
City of Deer Park Utility Billing Customer Winter Storm Advisory:
The City would like to provide our utility billing customers with a few updates following February’s winter storm and facility closures.
Customers are advised that additional water usage which they used from February’s winter weather event – including usage from dripping faucets, busted pipes, etc. – will not appear on the March 2021 water bills. These charges will appear on the April 2021 water bills.
Related to the April 2021 water bills, customers are reminded that – per City Ordinance – there is a water and sewer leak adjustment policy in place for documented leak repairs during emergency situations. Customers who submit the required documentation of the leak repairs will receive a billing adjustment on their water and sewer charges per the policy.
Deer Park utility billing customers are advised that – per City Ordinance 106-27 – a Water and Sewer adjustment policy for emergency situations has been activated for the winter weather period of February 2021. Customers may notice higher charges from their water usage due to dripping faucets, busted pipes, etc. on their April 2021 bills. A billing adjustment is only available for customers who had a water leak and provide the necessary documentation verifying the repair.
Here’s what you’ll need to know in order to receive a billing adjustment:
The timeframe for the adjustment period is from the date of the emergency (February 15, 2021) plus 75 days (May 1, 2021). This will allow sufficient time for the customer to submit the following items for adjustment:
1) A plumber’s invoice dated no earlier than the date of the emergency and dated no later than 30 days after; or
2) Cash register receipts of plumbing supplies dated no earlier than the date of the emergency and dated no later than 30 days after.
In the absence of either of the items above, and when high consumption is present for the time period specified, the customer will be asked to fill out an affidavit requesting adjustment without receipts for the emergency. Activation of this option will be up to the utility billing manager.
Upon request and receipt of the items above from the customer, the utility department will do the following:
1) Obtain the customer’s average consumption for the preceding year’s seasonal three-month period
2) Subtract the average consumption from the consumption of the emergency period
3) Take 50 percent of that difference and apply the incremental rate in effect at the time for water and sewer.
That amount would be the adjustment applied to the customer account.
Example using the emergency leak adjustment:
Customer’s average three-month period from preceding year: 10,000 gallons
Customer’s consumption from current emergency event: 16,000 gallons
Difference of 6,000 gallons divided by 2 = 3,000 gallons
3 x $11.57 (incremental rate in effect for water ($5.57), sewer ($6.00)) = $34.71 amount of adjustment
The Utility Billing Customer Service Window at the back lobby for Central Collections at City Hall is open. The drive-through on the side of City Hall is also open Monday through Friday 8:00 am - 5:00 pm for payments. If you need further assistance you may email customerservice@deerparktx.org or call 281-478-7221
You can pay your City utility bill on-line without any fees (select Online Payments) or via phone at 833-309-4332 with a $1.25 fee.
If you wish to start new water service please call 281-478-7221 or send an email to customerservice@deerparktx.org to start the process.
If water is already disconnected you will need to have someone available at the residence from 2:00 to 4:00 pm day of starting service. Please contact the Collections Office via email or phone to start the process and verify receipt of necessary paperwork. At this time it may take us several days to respond to email inquiries as we may not have personnel available every day. We appreciate your patience, and be assured we will assist you as soon as possible. customerservice@deerparktx.org
New Payment Option - Pay by Phone!
You can now make water payments over the phone! You can access your account, obtain real-time balances, payment amounts, and due dates. Simply call 833-309-4332. There is a $1.25 charge for each transaction.
Please note: If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.
Monthly Rates
Base Rate: $28.80 (First 2,000 gallons of water & sewer)
Each Additional 1,000 Gallons Water: $5.57
Each Additional 1,000 Gallons Sewer: $6.00
* Rates will be applied on December 1, 2020 Water Bills *
Responsibilities
The Utility Department, also known as Central Collections, is responsible for the billing and collection of revenues for water, sewer, and commercial garbage service, as well as property tax, industrial district, and hotel motel occupancy tax.
Comments & Complaints
Comments and complaints about water quality, sewage stoppages, or leaking fire hydrants should be directed to the Public Works Department via email or by calling 281-478-7253. Comments and complaints about water service or utility billing can be addressed to the Utility Department at customerservice@deerparktx.org or by calling 281-478-7221 during normal business hours.
Disconnected Services
If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.